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Posted on April 1, 2006 by Alphonso Sirtle.. | Posted under Home and Family
5 Truths About Flamelock Whirlpool Water Heaters
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1. The company that manufactures Whirlpool water heaters is American Water heater Company. The company has a history of top of the line water heaters for light commercial and residential needs in both electric and gas models. American Water Heater Company also manufactures water heaters for such companies as GE. American Water Heater Company is definitely one of the top makers of water heaters in the USA. 2. Flamelock Whirlpool water heaters are sold exclusively by Lowes. This may not be a bad thing, but this means that you have to get replacement parts at a price set by Lowes. In addition, this one piece goes out a lot. There have been reports of this part going out within 6-months of purchasing a brand new Flamelock whirlpool water heater. In one case, it took less than 7 weeks. This is obviously not a good circumstance to find yourself in. 3. Lets talk about the thermocouple. Most thermocouples are right threaded, and pretty much are universal froe company to the next. However, with the Flamelock whirlpool water heater the changed the thermocouple. For this particular water heater. The thermocouple is left threaded. Low and behold, the thermocouple is the one piece that is the weakest spot on this whirlpool water heater. Then, when this piece breaks, the company is lax in returning messages or offering help. Of course, a repair person can usually get it a bit faster, but with so many problems, you have to wonder if that 12-year warranty is worth the hassle. 4. The warranty is at best... shotty. You have to pay $10 for shipping and handling to get a replacement part that would cost $15 at Lowes. Then, you are stuck with only being able to apply the warranty the first time the piece breaks. This is definitely not doing anything to improve the customer relations of company that has fallen down that proverbial ladder of success. 5. The company is skeptical of the problems with the Flamelock whirlpool water heaters. They have claimed that the flame-trap needs to be cleaned once every 3-months, but the manual says once a year. This simple process is said to take 5-10 minutes in the manual, yet an expert repairman has said that it took him more than one hour. The conflicting information leads me to question the validity of this water heater, and nthis company. Not all Whirlpool water heaters will have this same problem. However, the customer service has been seriously declining over the past two decades. Is there a quick fix? I do not know, but before you purchase a whirlpool water heater, be aware that once you buy the water heater, you are on your own. About The Author: Alphonso has been working in the home remodeling industry for last 5 years. Take advantage of his experience and written material on heater ideas at his website at http://www.improve-home.com |
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