Where Has All The Service Gone?

What is customer service? Customer service is the provision of service to customer before, during and after a purchase. Customer service is designed to enhance the level of customer satisfaction, that product, or the service has met the customer expectation. Well where has it gone?

Are we now in a society that does not want customer service? Or do we just not want to give customer service anymore? It is partly both. We have gotten so busy that when we call a place for service we just want the cost. We do not care what else it has to offer. We just want the cost and if any discounts. Look at gas stations now. We can pay at the pump but we use to have to go in to the station and pay. Now we do not even have to associate with the clerk working. When we are at the grocery store, we do not care about the checker or how her day is. All we care about is getting the groceries in the bag and getting them home. What ever happed to How are you?

Now on the flip side of this, we have treated people like this for so long that now we do not want to give customer service. If a clerk has tried to ask a customer how they are and the customer just mumbles or ignores them, then we can see how after a while of this the clerk would stop asking. Or if a customer comes in to their store and they do say Hi or ask how they are. The clerk probably thinks no one cares to talk to them. We also hire anyone who would take a minimum wage job, regardless of if they really care about customer service or even have experience with customer service.

So this may be even the fault of the employer who is hiring these people at minimum wage, instead of looking for someone with customer service skills. Do employers feel that they cannot afford to pay someone with good customer service skills or do they even consider if the people working for them have these skills? It really is some thing to think about.

If we could find where the problem is, then maybe we could help to change it. But if we did are we really going to start taking the time to be courteous to the employee working in the drive-thru? Or are we expecting them to change? It really is a group effort we should all try - the person who should be giving the customer service and the one that is expecting it back.

Not all customer service is gone. We still have companies who strive for their employees to give the best customer service they can. Some companies have training on this issue. We also have some people just by human nature who want to help people and want to be pleasant, friendly and courteous.

So the next time you are in the grocery store ask the checker how he or she is. When, you call somewhere, let the person on the other end tell you all about their product or services. Do not pay at the pump. Go in the station to pay and say hello to the clerk.

It takes just a little effort from all of the consumers, the companies and us.

The original article is located at Where Has All The Service Gone?

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