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Posted on November 5, 2009 by maximus sanders | Posted under Software
Why Implement ITIL in Your Organisation?
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Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance. The IT Infrastructure Library (ITIL) is the world’s most widely accepted approach to the management and delivery of IT Services. Many IT departments behave reactively, responding to events as they occur - for example, a server outage. Because unscheduled work tasks take priority over planned work, staff find that they are always behind. By implementing ITIL, an organisation can overcome this cycle and get clear insight into the Total Cost of Ownership (TCO) and activities in the IT department. Organisational Benefits to ITIL Successful introduction of IT Service Management with ITIL should deliver the following benefits:
Many large international organisations have implemented ITIL such as Microsoft, IBM, Atos, Caterpillar, Shell Oil, Boeing and many more and have all reported great success and significant operational cost savings as a direct result of ITIL adoption. Microsoft uses ITIL both as the basis for Microsoft Operations Framework, which is our structured approach to helping customers achieve IT operational excellence and in how we operate our own systems. We are proud to have contributed as lead authors to the writing of the Application Management and the Planning to Implement Service Management books in the ITIL collection. " To Improve your Employment Prospects ITIL will create a common understanding between your IT staff, suppliers, contractors and users within the business by creating a common approach and language towards IT services. ITIL can deliver huge cost savings for an organisation by promoting the optimum use of people, process and technology. Pro-active management and continuous service improvement will help to increase quality while reducing overall costs. About The Author: Maximus Sanders: InsTIL is designed & developed by ITIL certified professionals on Microsoft .Net platform using ITIL best practices to deliver end to end IT infrastructure management solutions for business. InsTIL implements the critical processes areas under IT Service Management. |
Tags: HELP DESK, SERVICE DESK, IT SUPPORT, IT SERVICE, ITSM, IT SERVICE MANAGEMENT, SUPPORT CENTER, IT ASSET MANAGEMENT, NETWORK MANAGEMENT, NETWORK MONITORING, FACIL
