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Posted on November 7, 2008 by Brent Crouch | Posted under Ecommerce
eBay Business - Resolving Buyer Complaints
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First, one of the great things about eBay is that they have a whole system in place to deal with disputes between sellers and buyers. If you have ever sold anything on eBay, you know that there are safeguards in place to ensure that both people get what they want out of the transaction. Before you open up your eBay storefront, make sure you understand exactly how the system works, how eBay makes their decisions on who gets what and what your rights are as a seller. It is only a matter of time until you need assistance, so it is good to know how it works before you actually need it. One of the worst things that can happen to any business, either a brick and mortar store or an online one, is bad word of mouth. You can't stop the fact that you are going to have transactions that don't go as planned, but you can control your behavior during a testy encounter with an angry customer. It is always a good idea, no matter what, to stay positive, stay polite and stay kind. Even if you are swearing up a storm as you type a polite and courteous response on your keyboard, you are only as good as your reputation, so treat it well. Often times, people can miscommunicate online, and it can appear that one person is trying to rip the other person off. More times than not, however, one person is imagining things that aren't really there. It could be a case where the buyer is on vacation or maybe they had a family emergency, and they haven't been able to get back to you. Until you know for sure that a buyer is not coming through like they should, don't assume someone is intentionally trying to rip you off. The eBay website has a different set of rules for items that are sold via auction and ones that are sold straight from your store. Make sure you understand exactly how eBay works and how the rules differ in case you need eBay to work as a mediator for a problem sale. Out of every 1000 transactions you have on eBay, maybe two or three of them are going to not go as planned. It would be the same ratio if you worked in a store in a mall or if you worked at a store online, so know your rights, know the system and above all, always be nice, and your problems should be limited. About The Author: Brent Crouch is the owner of Jillian Entertainment. He has spent the last 6 years teaching others how he started an internet business in his home that earns over 1.2 million dollars annually. http://www.jillianentertainment.com |
Tags: HOME INTERNET BUSINESS, EBAY BUSINESS, PROBLEM BUYERS, BUYER RESOLUTION
