Faizullah's Articles in Customer Service

  • First impressions last
    …a quick guide to creating a fabulous front office



    Ever heard the saying, “You never get a second chance at a first impression…” I know it sounds cliché and all but hey, it’s absolutely true. What kind of a vibe you are sending out right from the start makes a big difference! And since we are talking about front offices it makes the world of a difference.

    So where do we start? We could start at the million-dollar question, “Do first impressions really last?” and the answer is you just can’t put a price on a good first impression. Let’s face it, no matter how good service is unless there’s a smile in conjunction, its worthless.
  • Automation, the future of Office Management
    Look around … it doesn’t take long to realise that the world has gone fast track. The fact is that it went fast track a long, long time back. How long back? About a decade or two back… All you have to do is to look at the past five or six decades and you will see that progress in science and technology has speeded up quite a bit! The progress that has been achieved in the past century far outweighs the progress that has been made in the past two millennia.

    We have software running the entire show now… whether it is the latest washing machine with all the bells and whistles or something as big as the National Stock Exchange software runs it all. Whether it’s a state of the art cellular phone or nothing more than a cheap hand-held video game it all needs software. In fact you have software running other software…

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